FAQs

Unfortunately, no. To be part of the wedding group and attend every wedding event, every guest must book the group rate with our promo code MAWJUN27FPM. That rate does not require a deposit, includes free cancellation up until 24 hours before arrival, and includes transportation to and from the airport. The promo code is valid for stays from June 9 through June 16, 2027.

All meals, snacks, and drinks (including alcohol) are included and unlimited. There are many restaurants, a food truck, bars and lounges, and 24-hour room service. Plenty of activities for adults and kids are included at no extra charge. Visit the Finest Playa Mujeres website or download The Excellence Collection app to see daily and nightly activities and entertainment.

There are three suite levels: Finest suites, Finest Club suites, and Excellence Club suites. Suites with “Club” in the name include special perks such as a complimentary aqua hydrotherapy circuit at the spa, access to additional club restaurants, club pools and beach areas, upgraded premium liquor in your suite, private check-in and check-out, early check-in and late check-out based on availability, fresh flowers and wine on arrival, an upgraded room-service menu, and other perks listed on the Finest website under the Club option. Finest Club suites are family-friendly. Excellence Club suites are adult-only (18+), no exceptions.

You're welcome to stay as long as you like, but the resort requires a 3-night minimum stay. Our discounted promo code rates are valid for check-in and check-out between June 9 and June 16, 2027. To join all wedding events (Boat Day on June 10, Welcome Party on June 11, and Ceremony on June 12), we recommend arriving no later than June 10.

Yes — transportation is included with the group rate and will be arranged closer to check-in.

ASAP. Rooms can sell out as the wedding approaches, and booking early gives you the best choice of suite types — family suites, swim-up suites, and club suites tend to go first. With promo code MAWJUN27FPM, your reservation is 100% refundable up until 24 hours before arrival, and no deposit is required to reserve now.

The last day to book with the discounted rate or make modifications to your reservation is April 10, 2027. Modifications after that date may cancel your current reservation and rebook it at current resort rates, which are typically much higher closer to the wedding. Also make sure the card on file has not expired — your card will be charged about 30 days before arrival, and the reservation can be canceled if payment is declined or blocked as fraud.

With our promo code, there is no deposit required. You'll enter payment details at booking so your card stays on file. The balance is charged in full about 30 days before your arrival.

Before the promo-code deadline, the best way to modify your reservation is by calling the Finest Call Center. Confirm over the phone that promo code MAWJUN27FPM is still applied. Modifications made online through Manage Reservations can remove the promo code and discount — which may turn the stay non-refundable and charge you in full, and may remove you from the wedding group rates. Call Center: USA +1 866 211 6223 · CAN +1 866 403 7394 · UK +44 800 086 8148 · MEX +52 800 953 2142. When calling: first menu press 2 (not a member) or 1 if you are a member; second menu press 1 for room-only / general info; third menu press 2 to modify a reservation.

Yes — an RSVP is required and appreciated. It helps us plan seating, meals, and beverages. Please RSVP by March 12, 2027 so we can accommodate you. Thank you for understanding.

Open Itinerary RSVPs from the Details menu and follow the steps. Include everyone who will attend any wedding events, and note any dietary restrictions.

Let us know through the RSVP form so we can take care of you. At check-in, the resort will also ask about dietary restrictions and tie that to your room number for a comfortable stay.

Ceremony dress is beach semi-formal. Welcome Party dress is beach business casual. For Boat Day, pack swimwear and something comfortable for sun and water.

Restaurants at Finest have dress requirements. In short, men should wear shirts with sleeves or collars at every restaurant; some require pants, and some do not allow casual sandals for men or women. Check the Finest Playa Mujeres website for each restaurant and pack accordingly so you can enjoy the full property.

Your Ceremony outfit (beach semi-formal), Welcome Party outfit (beach business casual), swimwear, sunscreen, bug spray, any medicine you need, and whatever else helps you enjoy the weekend. Although the resort is all-inclusive, we recommend bringing $1 and $5 USD bills to tip staff who go above and beyond — tips are never expected, but always appreciated.

Finest has plenty included with your stay — pools, beach, entertainment, and more. Browse daily and nightly options on the Finest Playa Mujeres website or in The Excellence Collection app, and see our Resort Info page for an overview.

There's already a lot included at the resort, but if you'd like to explore Cancún or nearby areas, check excursion options through the resort or on the Finest website once you're booked.

Yes — U.S. guests need a valid passport to travel to Mexico. Check that yours won't expire within six months of the trip, and leave time for renewals if needed.

If you have any other questions, please contact Jill at (913) 575-5390.